Espresso machines are simple and yet incredibly complex(see our journal post on how they work). Because of that people make all kinds of claims about the best way to X and the most efficient way to Y. While, generally speaking, the prevailing content you'll find is good, we recommend you be wary on one topic - espresso machine descaling. Some simpler items like drip coffee makers or automatic "espresso makers" can be descaled by adding water and a chemical solution to the tank then blasting it through the machine. This is not recommended for the espresso machines Clive carries. Here's why:
Espresso machines build 9 bar pressure and provide the perfect amount of water flow to create delicious espresso. To make that a reality the machines need to have flow restrictors, tiny holes(sub 1 millimeter), to slow down the flow of the water blasting through the system so that the espresso grounds don't hit a wall of water during the infusion process. When descaling espresso machines it is very possible to send chunks of scale build into these flow restrictors that will clog up the flow path of water.
Incorrect Doses of Descaler:
Descaling solutions are acid on the PH scale and are meant to pull the scale build from the walls of the espresso machine. What we tend to see is a treatment that is much too harsh for the machine. In the descaling process customers end up introducing too much acidic content to the machine and ruin things like vibratory pumps, probes in boilers and check valves - the opposite of the intended outcome of descaling.
What Clive Recommends:
We recommend adopting the proverb "If it ain't broke we don't need to fix it" in regards to descaling. Instead of proactively descaling non-issues verify that your water quality is at a constant ~50ppm hardness. This way you mitigate the amount scale that is building your machine. If a part does need to be descaled due to an issue refer to our knowledge base to discern where the source of the issue is and how to remove the specific part that is problematic to descale it separate from the whole system.
As always, if you have any questions about the best way to take care of your machine whether regarding descaling or general use you can always reach out to us at firstname.lastname@example.org