We're commonly asked whether ECM, Profitec, Quick Mill and other espresso machines can be descaled at home. There's a lot of information out there that says either descaling should only be done by professionals, or that descaling should always be done a certain number of times per year. It's time to clarify this question and the Clive perspective.
Our goal is to help people avoid descaling through understanding ideal water quality. If you use suitably soft filtered water (below 50ppm or 3 grains of hardness) you may never need to descale your espresso machine. And if you do experience a symptom that our technicians find is caused by scale build up, our techs will have resources and coaching available to help you correct that. With the exception of some Breville models, all of our espresso machines can be descaled but we want to make sure this is done only with the right information for you to be successful.